If Cash and Flo Find a Person Who Is Shielding

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  • If Cash and Flo find that the Judgment Debtor is shielding from COVID-19 they will |

  • Update the case notes

  • Place the case on hold

  • Withdrawing safely

  • Preparing for their next visit

  • They take proper precautions when withdrawing from the address including |

  • Maintaining social distancing at all times

  • Removing gloves in line with the approved Shergroup procedure

  • Removing other PPE prior to re-entering their vehicle so gloves and masks will be removed and placed in a small bin bag which should then be tied at the top in a knot

  • Sanitize their vehicle and frequently touched internal areas with antibacterial wipes or spray bleach (we like spray bleach)

  • They will also rub PDQ, mobile phone, and folder with antibacterial wipes

  • Used or damaged PPE will be placed in a bin bag which will be tied in a knot in the top and disposed of in their household bin

How Cash and Flo Recognise COVID-19 Symptoms

  • Over the last few months we have all lived with the messages from Government on how to recognise the symptoms of COVID-19

  • We have heard repeated reminders on how to check for symptoms so in this section of our training programme we offer a simple reminder of what to check for |

  • A high temperature above 36.4 degrees or 98.4 F – we ask our HCEAs to keep a thermometer at home and check their temperature every morning before leaving home to start visits

  • A new and continuous cough

  • A loss of sense of taste and smell

  • If you find you have any of these symptoms we ask you to stay at home and self-isolate for [X] days

  • We ask HCEAs working on any High Court Writs connected to Shergroup to report in to their office each day to confirm they are symptom free and fit for work.  We do ask that temperatures are measured and are not guessed!

Cash and Flo as First Responders

  • HCEAs are not considered first responders by Government and so Cash and Flo are not officially recognized as First Responders

  • But as HCEA’s they now come under the auspices of Public Health England’s first responder guidance in relation to PPE and hygiene

  • Cash and Flo may have close contact with individuals who are carrying the COVID-19 virus

  • As such they follow the Government Guidance on how to minimize the risk of cross-contamination as if they were first responders – see 

  • https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-interim-guidance-for-first-responders

CASH AND FLO Engage with the NHS’s Track and Trace

  • If Cash or Flo test positive for COVID-19 and are asked to share details of their close, recent contacts and places they have visited with NHS Test and Trace, they will do so as part of a national effort to manage the spread of the virus

  • If they were to have been in close contact with an individual through the course of their work as an HCEA, they would share that individual’s contact details with the Test and Trace service if they have them, but would not tell the service the circumstances in which they came into contact with that individual

  • Find out moew detail on how NHS Test and Trace works

  • HCEAs and their employers should keep a temporary record of staff shift patterns for 21 days and assist NHS Test and Trace with requests for that data if requested

  • This can help contain clusters or outbreaks

  • This data is recorded by Shergroup as part of our overall visit management process

  • For HCEA’s who are maintaining these dedicated visit records, they can be securely disposed of or deleted after 21 days

  • When deleting or disposing of data, it has to be done in such a way that it does not unintended access (e.g. shredding paper documents and ensuring permanent deletion of electronic files)

  • Further guidance on maintaining record