FAQ

Do you arrange for the locksmith?


We ask our clients to arrange their own local locksmith so that there is no delay or confusion in the instruction.




Do you arrange for a locksmith and or transporter as part of your service?


We ask our clients to arrange local locksmiths to attend and we arrange the necessary transportation.




What if the squatters have already left?


Just give us a call and follow up with an email to before 5.30 pm on the evening before the eviction. This avoid you incurring a cancellation charge.





CCJ | Transfer Up of a CCJ

How quickly will the papers be served?


Tell us your timeline and we will provide you with a quote for the service you need.




How much will it cost?


It depends on the specifics of what you need. Our Business Solutions TEAM will be able to help you.




What happens if you find the Subject has moved?


In this situation, we will visit the address information you have an verify that to ensure the Subject has left. We will then make discreet enquiries with neighbours to see if they can shed any light on a new address.




Can you break in to the address?


That is a big No No. It would be unlawful to even consider this.




What if you can’t meet with the Subject?


The rules on service provide for this situation. Our process serving team follow the court rules to ensure service is completed.




What additional information do you need?


We like as much information as you can send us, and you can send the information with your initial instruction. You can scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




What do I do now?


If you want to go ahead and instruct us, scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




I have a question that is not listed?


We would like to hear from you with your question. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.




Do you provide process serving?


Yes, we do. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.





CCJ Enforcement

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





CCJ or Money Judgment to Enforce

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





Collections

How quickly will the papers be served?


Tell us your timeline and we will provide you with a quote for the service you need.




How much will it cost?


It depends on the specifics of what you need. Our Business Solutions TEAM will be able to help you.




What happens if you find the Subject has moved?


In this situation, we will visit the address information you have an verify that to ensure the Subject has left. We will then make discreet enquiries with neighbours to see if they can shed any light on a new address.




Can you break in to the address?


That is a big No No. It would be unlawful to even consider this.




What if you can’t meet with the Subject?


The rules on service provide for this situation. Our process serving team follow the court rules to ensure service is completed.




What additional information do you need?


We like as much information as you can send us, and you can send the information with your initial instruction. You can scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




What do I do now?


If you want to go ahead and instruct us, scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




I have a question that is not listed?


We would like to hear from you with your question. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.




Do you provide process serving?


Yes, we do. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.





Employment Tribunal or ACAS Award

How do you get paid?


We will add our fees to the Award and these will be recovered from the Defendant in due course.




What if you don’t get paid?


It has been agreed with the Ministry of Justice that no Compliance Fee will be charged, so if we don’t recover the amount of your Award we will simply close the matter.




What should I do if the defendant calls?


Refer any communication to us via or call your personal Business Solutions Advisor for advice.




What happens if I deal directly with the defendant?


You may come unstuck if you agree a full and final figure with the defendant and don’t include our fees. To avoid any liability for fees falling on you please call us and tell us what you want to do, and we can guide you on your next step.




How do I know what is happening on my case?


You will be appointed your own personal Business Solutions Advisor from day one of joining our client community. Our advisors are your friendly and helpful guide on your case.




How soon will things happen?


We will start work as soon as we receive your instruction. You can submit your details online using this link - https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




What additional information do you need?


We like as much information as you can send us, and you can upload information with your initial instruction. Here’s the link https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




I have a question that is not listed?


Type in your question and we will pass it on to the Business Advisors Team Leader to organise a response for you.




Can I get reduced court fees?


You may be eligible for reduced fees if you meet certain income criteriaSee https://bit.ly/2CxpHBl




How much does it cost to get an employment tribunal award?


There are no fees charged by the Employment Tribunal to bring a claim. Please visit the Citizens Advice Bureau for more information on how to bring a claim – see https://bit.ly/2uBthXq




How much does it cost to enforce my award?


We charge a one-off fee of £156 to process an Employment Tribunal Award. If we are successful in enforcing your Award then this amount will be recovered from the Defendant, along with the amount of your Award.




Can you enforce judgments in Northern Ireland?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Enforcement in Northern Ireland

How do I remove residential tenants from my property?


Your next step will be to issue a claim for possession in the local county court. Would you like to speak to a Business Solutions Advisor on what to do next?





Enforcement in Other Countries

Can you help enforce judgments in other countries?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Enforcement in Scotland

Do you arrange for the locksmith?


We ask our clients to arrange their own local locksmith so that there is no delay or confusion in the instruction.




Do you arrange for a locksmith and or transporter as part of your service?


We ask our clients to arrange local locksmiths to attend and we arrange the necessary transportation.




What if the squatters have already left?


Just give us a call and follow up with an email to before 5.30 pm on the evening before the eviction. This avoid you incurring a cancellation charge.





Foreign Judgment Enforcement

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





Foreign Judgments

Can you help enforce judgments in other countries?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Money Claim Online User Question

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





Shergroup Investigations | Process Serving

How quickly will the papers be served?


Tell us your timeline and we will provide you with a quote for the service you need.




How much will it cost?


It depends on the specifics of what you need. Our Business Solutions TEAM will be able to help you.




What happens if you find the Subject has moved?


In this situation, we will visit the address information you have an verify that to ensure the Subject has left. We will then make discreet enquiries with neighbours to see if they can shed any light on a new address.




Can you break in to the address?


That is a big No No. It would be unlawful to even consider this.




What if you can’t meet with the Subject?


The rules on service provide for this situation. Our process serving team follow the court rules to ensure service is completed.




What additional information do you need?


We like as much information as you can send us, and you can send the information with your initial instruction. You can scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




What do I do now?


If you want to go ahead and instruct us, scan your documents to us at . For original documents please send these by DX or recorded delivery to ensure safe receipt at our London office which is Shergroup, 1 Fetter Lane, London EC4A 1BR.




I have a question that is not listed?


We would like to hear from you with your question. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.




Do you provide process serving?


Yes, we do. Please leave us your name, contact number and email address along with a short message, as part of this CHAT session. We will then pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response and we hope the answer you are looking for.





Shergroup Investigations | Tracing

Can you help enforce judgments in other countries?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Commercial Rent Arrears Recovery | CRAR for short

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





Common Law Eviction

Do I need to be there?


You don’t need to be present. We will take care of getting back possession and securing the premises/site before we hand it back to you or your agent.




Are the Police involved?


If we consider the Police need to be briefed, then we will take care of that aspect of your instruction.




What if they break back in?


This amounts to a criminal offence and you should notify the police.




Can I keep the goods I find inside the property?


No. You have to allow your former tenants an opportunity to retrieve their items. If rent is outstanding, you could issue a CRAR instruction, so we can take the goods into legal control to reduce the amount of the arrears.




I have a question not listed?


Thank you for your enquiry. Please leave us your name, contact number and email address along with a short message and we will pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response.




What is forfeiture of lease?


In a nutshell you can forfeit a commercial lease, provided it has the necessary term included in the body of the document, by entering the property and changing the locks.





Evicting Tenants from Commercial Property

How do you get paid?


We will add our fees to the Award and these will be recovered from the Defendant in due course.




What if you don’t get paid?


It has been agreed with the Ministry of Justice that no Compliance Fee will be charged, so if we don’t recover the amount of your Award we will simply close the matter.




What should I do if the defendant calls?


Refer any communication to us via or call your personal Business Solutions Advisor for advice.




What happens if I deal directly with the defendant?


You may come unstuck if you agree a full and final figure with the defendant and don’t include our fees. To avoid any liability for fees falling on you please call us and tell us what you want to do, and we can guide you on your next step.




How do I know what is happening on my case?


You will be appointed your own personal Business Solutions Advisor from day one of joining our client community. Our advisors are your friendly and helpful guide on your case.




How soon will things happen?


We will start work as soon as we receive your instruction. You can submit your details online using this link - https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




What additional information do you need?


We like as much information as you can send us, and you can upload information with your initial instruction. Here’s the link https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




I have a question that is not listed?


Type in your question and we will pass it on to the Business Advisors Team Leader to organise a response for you.




Can I get reduced court fees?


You may be eligible for reduced fees if you meet certain income criteriaSee https://bit.ly/2CxpHBl




How much does it cost to get an employment tribunal award?


There are no fees charged by the Employment Tribunal to bring a claim. Please visit the Citizens Advice Bureau for more information on how to bring a claim – see https://bit.ly/2uBthXq




How much does it cost to enforce my award?


We charge a one-off fee of £156 to process an Employment Tribunal Award. If we are successful in enforcing your Award then this amount will be recovered from the Defendant, along with the amount of your Award.




Can you enforce judgments in Northern Ireland?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Evicting Tenants from Residential Property

How do I remove residential tenants from my property?


Your next step will be to issue a claim for possession in the local county court. Would you like to speak to a Business Solutions Advisor on what to do next?





Evicting Trespassers

How do I use Money Claim Online?


You will need to register on the Government Gateway, then you can start your claim. It is quite straightforward, but if you prefer we can process your claim via Money Claim Online for a small fee.




Are you a Government agency or a private business?


Shergroup Limited is a private business. Mrs Sandbrook as the CEO is licensed as a High Court Enforcement Officer by the Lord Chancellor.




Who are your authorised officers?


Our authorised High Court Enforcement Officer is Mrs Claire Louise Sandbrook.




Are you a member of any industry associations?


Mrs Sandbrook is a full member of the High Court Enforcement Officers Association (HCEOA). Shergroup Limited is also regulated by the Financial Conduct Authority and the Ministry of Justice.




Do you collect Council Tax arrears or parking fines?


Shergroup Limited specialises in the enforcement of civil court judgments and orders.





Forfeiture of a Commercial Lease

Do I need to be there?


You don’t need to be present. We will take care of getting back possession and securing the premises/site before we hand it back to you or your agent.




Are the Police involved?


If we consider the Police need to be briefed, then we will take care of that aspect of your instruction.




What if they break back in?


This amounts to a criminal offence and you should notify the police.




Can I keep the goods I find inside the property?


No. You have to allow your former tenants an opportunity to retrieve their items. If rent is outstanding, you could issue a CRAR instruction, so we can take the goods into legal control to reduce the amount of the arrears.




I have a question not listed?


Thank you for your enquiry. Please leave us your name, contact number and email address along with a short message and we will pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response.




What is forfeiture of lease?


In a nutshell you can forfeit a commercial lease, provided it has the necessary term included in the body of the document, by entering the property and changing the locks.





Landlords and Their Advisors | Enforcement of a County Court Possession Order

Do you arrange for the locksmith?


We ask our clients to arrange their own local locksmith so that there is no delay or confusion in the instruction.




Do you arrange for a locksmith and or transporter as part of your service?


We ask our clients to arrange local locksmiths to attend and we arrange the necessary transportation.




What if the squatters have already left?


Just give us a call and follow up with an email to before 5.30 pm on the evening before the eviction. This avoid you incurring a cancellation charge.





Possession Orders | General FAQ

How do you get paid?


We will add our fees to the Award and these will be recovered from the Defendant in due course.




What if you don’t get paid?


It has been agreed with the Ministry of Justice that no Compliance Fee will be charged, so if we don’t recover the amount of your Award we will simply close the matter.




What should I do if the defendant calls?


Refer any communication to us via or call your personal Business Solutions Advisor for advice.




What happens if I deal directly with the defendant?


You may come unstuck if you agree a full and final figure with the defendant and don’t include our fees. To avoid any liability for fees falling on you please call us and tell us what you want to do, and we can guide you on your next step.




How do I know what is happening on my case?


You will be appointed your own personal Business Solutions Advisor from day one of joining our client community. Our advisors are your friendly and helpful guide on your case.




How soon will things happen?


We will start work as soon as we receive your instruction. You can submit your details online using this link - https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




What additional information do you need?


We like as much information as you can send us, and you can upload information with your initial instruction. Here’s the link https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer




I have a question that is not listed?


Type in your question and we will pass it on to the Business Advisors Team Leader to organise a response for you.




Can I get reduced court fees?


You may be eligible for reduced fees if you meet certain income criteriaSee https://bit.ly/2CxpHBl




How much does it cost to get an employment tribunal award?


There are no fees charged by the Employment Tribunal to bring a claim. Please visit the Citizens Advice Bureau for more information on how to bring a claim – see https://bit.ly/2uBthXq




How much does it cost to enforce my award?


We charge a one-off fee of £156 to process an Employment Tribunal Award. If we are successful in enforcing your Award then this amount will be recovered from the Defendant, along with the amount of your Award.




Can you enforce judgments in Northern Ireland?


Yes, we can. All you need to do is submit details of your case using our online form – see https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Private Rent Arrears Recovery

What is a statute barred debt?


A debt is “Statute Barred” when it is older than 6 years from the date the debt arose. Under the Limitation Act 1980 you will not be able to issue a claim to recover the debt.




I need to recover an old debt, can you help?


We call these “Zombie Debts” at Shergroup so why not submit the information and we can tell you what can and can’t be done. Click on this link to get started https://www.shergroup.com/product-page/cashflow-county-court-judgment-ccj-transfer





Media Enquiries

Do I need to be there?


You don’t need to be present. We will take care of getting back possession and securing the premises/site before we hand it back to you or your agent.




Are the Police involved?


If we consider the Police need to be briefed, then we will take care of that aspect of your instruction.




What if they break back in?


This amounts to a criminal offence and you should notify the police.




Can I keep the goods I find inside the property?


No. You have to allow your former tenants an opportunity to retrieve their items. If rent is outstanding, you could issue a CRAR instruction, so we can take the goods into legal control to reduce the amount of the arrears.




I have a question not listed?


Thank you for your enquiry. Please leave us your name, contact number and email address along with a short message and we will pass it to our Business Solutions Team. You will receive a follow up call same day or next working day in response.




What is forfeiture of lease?


In a nutshell you can forfeit a commercial lease, provided it has the necessary term included in the body of the document, by entering the property and changing the locks.