Mediate Your Dispute

PRODUCT INFO | Use this service as an alternative to risky litigation and unknown outcomes.  Mediation offers an alternative to negotiate a way through a dispute in a controlled and less expensive environment.

For landlords and tenants, mediation offers a way through the Coronavirus Regulations.  Disputes need to be aired, but if they can be resolved without either party losing out so much the better.  In a landlord and tenant situation the ultimate outcome should be that the landlord has a good tenant, and the tenant has a fair and responsive landlord. 

Mediation offers both parties the opportunity to win through in property disputes in a shorter and far less expensive process. 

Our panel of mediators are experts in the mediation process and have helped hundreds of clients with their legal issues connected to property relationships.  They understand how to handle property disputes and the laws that surround them.

This enables a quick and effective solution to even the most complex issues.  Here’s an overview of how we conduct mediations online using ZOOM.  This saves on face to face meetings, arranging venues, and avoids travel costs.  

An online environment means a party can resolve their dispute from the comfort of their own home without risking a face to face meeting.  Everyone involved is in a safe setting without the risk of spreading or catching COVID. 

The technology involved is simple to use and we provide a pre-mediation online session with each party.  The appointed mediator will take each party through the online platform and at the same time will get to know the parties separately. 

Using ZOOM as the Mediation Enabler

You may still not have encountered ZOOM as a platform to meet people in a virtual setting.  So here is a rundown of how a mediation on ZOOM works |

  • The parties, their legal advisors and the mediator may well be in different parts of the country but ZOOM allows the mediator to them in the same virtual breakout room so they can speak privately.

  • The mediator will set up the breakout rooms before sending an email invitation with a link to all the parties.

  • The mediator can then enter the private breakout rooms at any time.Instead of “knocking on the door” the mediator will let the parties know via a chat message facility that he or she wants to pop in.In fact, the participants can decline if they need more time to talk privately.

  • Any party in a breakout room can ask to speak to the mediator by using the “Ask for help” button.

  • If the participants want to ‘meet’, without their lawyers, the mediator can create a separate breakout room. The mediator can ‘attend’ this separate meeting or not, as the participants wish.

  • Similarly, a breakout room can be arranged for the lawyers if they wish to meet separately.

  • Joint meetings can also be held with everyone in the same virtual room. People are likely to be more comfortable with the mediation process because they are in their home setting, or another setting where they feel quite at ease doing business.


What Equipment Is Needed?

You can use any device to join ZOOM – be it a PC/tablet/smartphone.  Your device should have a camera.  The faster the internet connection the better the stability of the connection so you can join in the meeting with any interruptions.


Downloading ZOOM

If you don’t already have Zoom Software, you can download it with this free link  No additional upgrade is needed. 

Your Pre-Mediation Briefing

Once you instruct Shergroup to carry out a mediation on your behalf, a member of our expert panel will send out a pre-mediation briefing note (see an example of a ‘Briefing Note’).

In the days before the mediation, the mediator will check out each party’s link to ZOOM so everyone is good to go and introduce him or herself to each participant in the mediation process. 

How is an online mediation meeting created?

The mediator will send the participants an email with a link, which when clicked on will take each person into the online meeting. 


Who should ‘attend’ the Mediation?

The parties need to choose who attends the mediation and smaller is definitely better than a large number of people in an online room. 

On the day of the mediation the mediator will send a link to all the participants. Once everyone has clicked on the link and followed the on-screen instructions to use video and the computer audio this will bring everyone on to the screen.  The mediator will check that everyone is present and will answer any last-minute questions in the Online Instructions. 

If the parties have elected for a normal joint session, then this can be done.  If the parties for their own private breakout room, then the mediator will facilitate this. 


The topic of confidentiality is important.  It is important that participants are in a confidential setting when they are in the middle of an online mediation. 

How Much Does an Online Mediation Cost?

Calculate the value of your claim to work out the cost of mediation using Shergroup services |









For claims over £1,000,000 you should speak to a Shergroup Business Solutions Advisor for a quotation.


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Tel:  +44-845- 890-9200


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