Here’s a Road Map on Outsourcing Your Business Processes



Outsourcing is all about getting processes off the desk in one organisation to a more efficient solution somewhere else. The decision may be made to outsource based on the cost of operation, gaps in expertise, and increasingly new functions which need to be covered.


The digital age brings a need for new skills which you don’t need to carry in-house. IT support, web design, digital marketing and back-office operations are all ripe to be outsourced to professional outsourcers. Businesspeople in major Western economies are now very aware of the availability of outsourcing, but there is still in our view reticence in taking advantage of this function to give a business extra capability in terms of cost and or skills gap.


Business Process Outsourcing

Our experience is that outsourcing has given Shergroup a far greater bandwidth of professional skills. It has also enabled us to use “business process outsourcing” to streamline our solutions into well-oiled machines! We started to outsource our back office to India in 2005 and we have honestly never looked back. Our process was intense, High Court enforcement is not a tick box exercise. We decided to build our back office in this country to achieve a smooth standard of delivery.


When we write and talk about outsourcing, we would like to think it will give you the confidence to take a step forward and use it as a way to grow and develop your business.


Roadmap of Outsourcing

Whatever type of sourcing and strategy you may choose whether offshoring, nearshoring, or onshoring, a simple procedure can be implemented to gain the advantage of this service.


Take a look below at the road map of outsourcing to know the right way to get the best deal:


1. Assessment

At the initial stage, a company carries out an evaluation of what is required to be outsourced. Here, it’s worth looking at the cost to see if outsourcing is more advantageous over in-house operations or not and what all processes or operations should be outsourced. With this, a detailed outline of the processes and needs of the company are prepared to have clarity on the services to be sourced. It's even better if your potential outsourcing partner works with you on this to explain how they can add value to the function. We did this in a month for our back-office processing and as a result, we had an entire road map built for us.


2. Proposal

Once the requirements are listed, the company seeks out vendors for the sourcing requirements. At this stage, three of the following documents are important:

  • RFI – Request for Information contains the capabilities and services that the vendor can facilitate with