What Customers Really Need from a Security Company? Assessment of Risk

Updated: Mar 5


When a business decides it needs security measures there is usually an apparent risk which is the catalyst to start a security plan. It doesn’t always need to be a sinister event that kicks off a security risk assessment. In our experience, good companies, following business standards in their industry, will be addressing risk as part of their ongoing compliance. They are anticipating the risk rather than just responding to a threat.


We encourage business owners to approach the implementation of security measures, whether it be full-time guards, or the installation of CCTV, in the same way. What risks are there to your business and how can you reduce, or even eliminate those risks from turning into a negative experience.


Standard Operating Procedures (SOPs) - Security

Standard Operating Procedures (SOPs) for security solutions, should include a risk assessment of a new site, as well as an ongoing review of security arrangements. The tasking of updating and reviewing security measures can be outsourced to a security integrator with more than one solution. We say this, as it can be very easy to be fixed on providing security patrols when in fact the installation of 24-hour CCTV could do just as good a job of maintaining a security presence and recording events.


Risk Assessment Process

Experienced security professionals can follow a risk assessment process to identify hazards and risks and assess how that risk can be reduced or eliminated.


Buyers of security services should also see this activity as part of their task list in developing a plan to appoint a private security vendor. Security can be a huge chunk of any business budget so when it comes to “sharpening the pencil” on these costs, it’s vital to use all the tech and systems available to get a proportionate outcome at a sensible price.


Too many times we have been to a site where a previous vendor has pitched a guarding rate which is overkill, has failed to look at cameras and access controls, and hasn’t even prepared a risk assessment. The customer has been clutching at straws to get the right security solution, which is based on experience but is not based on the risks for that site.


In Florida, we have seen a number of instances where customers are buying armed security for a site that doesn’t need this type of guarding. Armed security rates are more expensive than unarmed, and so the customer is far too much to protect a site which doesn’t need it. Even putting armed security on to a site needs