Be Your Admin Team

PRODUCT INFO | Hello - I am a Virtual Shergroupie Admin Executive* Read an example of one of our resumes from candidates on our database (the name has been changed to maintain anonymity)!

 

Hello my name is Akansha

 

Here’s a Summary of My Work Experience

 

I have 2-3 years’ experience of working as an Admin Executive.

 

I am an expert in Handling

 

  • Data Entry
  • Handling enquiries and other queries from customers
  • Complaint Handling
  • Chat Support
  • Processing applications and files
  • Maintaining and updating records
  • Preparing monthly/weekly reports as per process requirements
  • Drafting emails and letters.
  • Written and Verbal English Communication.
  • Typing above 40 WPM
  • Working on MS Office software like MS Word, MS Excel Etc.

 

As an Administrative Executive, I can

 

  • Process any work items within the agreed service level.
  • Provide support in managing a caseload and to ensure that the debt status is up to date.
  • Provide professional and effective services to internal/and or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with Departmental standards, procedures, and guidelines.
  • Communicate courteously with internal and/or external customers by telephone, email, or face to face, building positive relationships, investigating, responding to, and progressing issues and queries to a successful conclusion at the earliest time.
  • Speak positively and enthusiastically about the company and its product and services to ensure that a professional brand image is provided at all the customers and colleagues.
  • Work with other departments and divisions within the organization to identify and process improvements and improve standards, efficiency, and profitability.
  • Ensure that a good level of understanding and knowledge of organization products and services, is maintained at all times and customer queries can be dealt with accurately and appropriately.
  • Work on any CRM Platform used by an organization.
  • Handle the escalations and resolve queries
  • Keep records of all individual processing statistics to be produced weekly/monthly for Management Information

Be Your Admin Team

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LONDON

1st Floor, Holborn Gate,

330 High Holborn, London,

WC1V 7QT

Tel: +44-845- 890-9200

E: hub@shergroup.com

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ORLANDO

1420 Celebration Boulevard,

Celebration,

FL 34747

Tel: +1- 407-545-7337

E: hub@shergroup.com

Copyright@Shergroup

DELHI

Building No.- 55, Panchkuian
Road, Connaught Place, New Delhi - 110001 India

Tel:  +44-845- 890-9200

E: hub@shergroup.com

TEAM Shergroup is Based Out Of LONDON | ORLANDO | DELHI