PRODUCT INFO | Hello - I am a Virtual Shergroupie Admin Executive* Read an example of one of our resumes from candidates on our database (the name has been changed to maintain anonymity)!
 
Hello my name is Akansha 
 
Here’s a Summary of My Work Experience
 
I have 2-3 years’ experience of working as an Admin Executive.
 
I am an expert in Handling
 
	
Data Entry
	
Handling enquiries and other queries from customers
	
Complaint Handling
	
Chat Support
	
Processing applications and files
	
Maintaining and updating records
	
Preparing monthly/weekly reports as per process requirements
	
Drafting emails and letters.
	
Written and Verbal English Communication.
	
Typing above 40 WPM
	
Working on MS Office software like MS Word, MS Excel Etc.
 
As an Administrative Executive, I can
 
	
Process any work items within the agreed service level. 
	
Provide support in managing a caseload and to ensure that the debt status is up to date. 
	
Provide professional and effective services to internal/and or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with Departmental standards, procedures, and guidelines. 
	
Communicate courteously with internal and/or external customers by telephone, email, or face to face, building positive relationships, investigating, responding to, and progressing issues and queries to a successful conclusion at the earliest time. 
	
Speak positively and enthusiastically about the company and its product and services to ensure that a professional brand image is provided at all the customers and colleagues. 
	
Work with other departments and divisions within the organization to identify and process improvements and improve standards, efficiency, and profitability. 
	
Ensure that a good level of understanding and knowledge of organization products and services, is maintained at all times and customer queries can be dealt with accurately and appropriately.
	
Work on any CRM Platform used by an organization.
	
Handle the escalations and resolve queries
	
Keep records of all individual processing statistics to be produced weekly/monthly for Management Information