PRODUCT INFO | Hello - I am a Virtual Shergroupie Admin Executive* Read an example of one of our resumes from candidates on our database (the name has been changed to maintain anonymity)!
Hello my name is Akansha
Here’s a Summary of My Work Experience
I have 2-3 years’ experience of working as an Admin Executive.
I am an expert in Handling
- Data Entry
- Handling enquiries and other queries from customers
- Complaint Handling
- Chat Support
- Processing applications and files
- Maintaining and updating records
- Preparing monthly/weekly reports as per process requirements
- Drafting emails and letters.
- Written and Verbal English Communication.
- Typing above 40 WPM
- Working on MS Office software like MS Word, MS Excel Etc.
As an Administrative Executive, I can
- Process any work items within the agreed service level.
- Provide support in managing a caseload and to ensure that the debt status is up to date.
- Provide professional and effective services to internal/and or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with Departmental standards, procedures, and guidelines.
- Communicate courteously with internal and/or external customers by telephone, email, or face to face, building positive relationships, investigating, responding to, and progressing issues and queries to a successful conclusion at the earliest time.
- Speak positively and enthusiastically about the company and its product and services to ensure that a professional brand image is provided at all the customers and colleagues.
- Work with other departments and divisions within the organization to identify and process improvements and improve standards, efficiency, and profitability.
- Ensure that a good level of understanding and knowledge of organization products and services, is maintained at all times and customer queries can be dealt with accurately and appropriately.
- Work on any CRM Platform used by an organization.
- Handle the escalations and resolve queries
- Keep records of all individual processing statistics to be produced weekly/monthly for Management Information